Request tester access
Use the tester intake form if you want to be considered for controlled pre-release testing.
Open Tally FormContact
Use the right path for the current testing stage.
ReelCool Studio is not running a public customer-support desk yet. The current contact path is tester intake, setup clarification, and controlled pre-release feedback.
Read the tester guide
Use this first if you are not sure whether you are a good testing fit or what feedback will be useful.
Read GuideSetup and support context
Use the support page for setup boundaries, helper-tool expectations, and future support-path notes.
Open SupportWhat to include when contacting us
- Your role: musician, editor, AI visual creator, producer, or technical tester.
- Your operating system and local workstation notes.
- Whether you have a song or project ready to test.
- Which part of the workflow you want to validate.
What not to send yet
- Payment information.
- Passwords, API keys, or private credentials.
- Confidential client files or unreleased stems unless directly requested later.
- Legal rights-clearance questions that require attorney review.
Future support path
When the retail release is ready, this page should be updated with the final support email, license-support process, account/download recovery path, and any official community or issue-reporting channel.